Professional Fire, Smoke and Odour Restoration​

Let Us Decontaminate Your Contents & Property Of Smoke Damage & Odour

When a fire occurs inside your property it can be devastating.

Let us alleviate the situation by putting the clean up in our hands.

  • We utilise international systems and processes to complete the most thorough decontamination.
  • One of the most disruptive bi-products of a fire is the odour. It is harmful to your respiratory system, let our experts rid your home of all damaging smoke odour. 
  • RESTATE is approved to work for any insurance company and will restore your property to a clean and habitable environment as soon as possible.

Our smoke damage restorers are ready to respond 24/7.

Fire Damaged House

Professional Cleaning Services

Cleaning smoke damage takes time and effort. Of course, it’s possible to do it on your own—but you would need to purchase specialised equipment, and spend a lot of time looking at ‘how to’ videos.

For professionals with the relevant qualifications, cleaning smoke damage involves certain safety measures, equipment, techniques and processes to detect, clean and restore. 

The faster that a professional is called, the sooner things will be back to normal.

Smoke Damage Restoration

Smoke damage can come from a range of sources including candles, smoking, ovens, electric fires, faulty wiring, flammable liquids, and improper use of fireplaces or space heaters. 

Over time, damage spreads and becomes harder to remove. Cleaning smoke damage is somewhat complex as there are different techniques and equipment required depending on the characteristics of the smoke and debris.

  • Discoloration and staining on surfaces. 
  • Tarnished metals.
  • Crumbling structures such as stone or plaster.
  • Erosion of property foundations.
Mould Damaged Kitchen
Restoration Service Team Working

Smoke Odour Treatment

The smoke odour after fire damage carries a distinct smell that isn’t always easy to remove. Instant remedies such as spraying deodorant and lighting candles are only effective for a short period; and the smell can remain for years after the fire.

The flames offset certain toxins (volatile organic compounds or VOCs) (aka VOC), so it’s important to contact a smoke cleaning company immediately. 

Soot Removal

Soot is a fine black powder that clings to everything after a fire. This includes walls, ceilings, fabric, furniture and roofs. It contains oils that
absorb deeply on any surface—especially textiles and soft surfaces. It can cause irreparable damage to precious belongings, and could spread
once the soot settles. This can only be removed by a smoke damage cleaning service.

Dry Soot

Dry soot is caused by high pressure fires that burn at an extremely high temperature. The smoke that emerges from the extreme heat is so thick, it can enter the smallest of nooks and crannies. Dry soot is easily identifiable due to its grey and somewhat crumbly appearance. It’s often found in large quantities.

Wet Soot

Wet soot, unlike dry soot, is formed from low-pressure (or starved) fires. These burn at a slower pace and lower temperature.

The particles in starved fires contain more liquid contaminants, which gives the name “wet soot”. Any smoke damage cleaning service can identify wet soot by its typical wetness, black colour and charcoal-like smudging.

How Long Does Restoration Take?

The duration of the fire and smoke restoration will depend on a few factors such as the size of your home or office, and the relative level of damage caused to the given area/s.

For minimal damage, you will be back to normal in a few days. Cleaning smoke damage for large house and factory fires can be a lengthier process: taking over 6 months.

Restoration Service Team Working
Restoration Service Team Working

Can I Stay in my Home or Office During Smoke Damage Cleaning?

This will depend on the severity of damage caused. In most cases, it’s not advised. When our team arrives, they’ll be wearing protective clothing and sometimes respirators to protect their health.

How to Know What Was Affected by Smoke Damage

Fridge contents – smoke tends to enter most food packaging: especially if it’s unsealed. As a rule of thumb, it’s safest to throw away the majority.
Wardrobe – identifiable by either soot stains or odour. It’s best to get everything professionally dry-cleaned.
Plants – brush debris off the leaves, and place outside.

Fire Damaged House
Restoration Service Team Working

Can I Stay in my Home or Office During Smoke Damage Cleaning?

This will depend on the severity of damage caused. In most cases, it’s not advised. When our team arrives, they’ll be wearing protective clothing and sometimes respirators to protect their health.

What Steps are Taken for Smoke Damage Restoration?

A smoke damage cleaning service is generally broken into the following steps.

1. Preparation

Upon completing your free property inspection and reaching an agreement, our team will board and tape up the house for cleaning.

2. Cleaning

Damaged or large objects are removed from the property. The firefighters’ excess water pumped and vacuumed out of your space; dehumidifying the air. Next, we clear soot and smoke damage from surfaces with specialised equipment and techniques. These include:

  • Air scrubbing
  • Thermal fogging
  • Ozone treatments for ceilings

We will also clean your HVAC system.

3. Restoration

Severely damaged items are brought to the RESTATE® warehouse, for a full smoke and fire restoration service. Finally, we commence with the overall structural restoration which can involve replacement or refurbishment of:

  • Drywall
  • Ceilings
  • Cabinets
  • Carpets
  • Hardwood floors
Fire Damaged House

What are the Harmful Effects of Soot Damage and Smoke?

Soot damage and smoke pose a harm to you and your home or business. This is why it’s recommended to call a smoke damage cleaning service. Soot poisons objects in its surroundings at a rapid pace, as seen in cases of paint discoloration and structure erosion. Without immediate restoration, smoke and soot can cause permanent damage.

Insured for your Property and Content?

If you are suitably insured for your property and contents, you can ensure the best results from a professional restoration company. Insurance companies are happy to cover your expenses if you work in their best interest.This typically involves employing a certified property restorer that is qualified in smoke, soot and odour removal.

RESTATE® has worked for all the NZ big-name insurance companies and have had no problems assisting you with your claim obligations. Ensuring a speedy and high-quality result that you and your insurance provider will be happy with.

Why Choose RESTATE®?

No one ever expects to deal with the aftermath of a fire, but if you find yourself in this situation, it is important to know that you are not alone. RESTATE® operate 24/7, using state of the art processes. We are certified by every insurance company for smoke damage removal.
We help our clients return to normality, providing reliable support and work to a high standard of health and safety protocols.

Contact us now – don’t wait! Let us help you through this difficult time. 

Who do we Service?

Restoration Specialists Vehicle
  • Insurance Providers
  • Loss Adjusters
  • Facilities Managers
  • Claims Managers
  • Government Agencies
  • Health Care Facilities
  • Home Owners & Tenants
  • Property Managers
  • Real Estate Agencies
  • Property Investors
  • Body Corporates
  • Food Processing Facilities
  • Defence Force
  • and more….

FREE QUOTES AVAILABLE!

Why Not Contact Us To See if We Can Help You Out Too?

Restate Property Restoration

At RESTATE, we can take care of your water damage, flood restoration, and carpet drying needs. We also work in the following areas for all of your water damage.

  • Mt. Roskill
  • Takapuna
  • Browns Bay
  • Silverdale
  • Orewa
  • Parnell
  • Ponsonby
  • Hobsonville
  • Takanini
  • Ellerslie